General Terms and Conditions

Registration

Registration must be made in writing or electronically to Stefan Joller, Bundesstrasse 25, 6003 Luzern, stefan@jollermountainguide.com. Upon receipt of your application, I confirm this immediately in writing or by e-mail and the registration is considered as binding. Because offerings and courses can be booked out, I recommend early registration. Your personal details are stored by me not viewed by third parties in my customer database. Their use is limited exclusively to my business activities (information on tours, consultations, mail newsletter).
 

Payment

Upon receipt of booking confirmation a deposit of 50% has to be paid. The balance is due on course commencement. The deposit can be made via e-banking. The required information can be found in the registration confirmation. Late bookings must be paid immediately.

 

Resignation

When a contract cancellation occurs, the following costs will be charged:
 
Up to 21 days before the course:                   handling fee of CHF 60.-
20 to 10 days before the course starts:         50% of package price
10 to 0 days before the course starts:           80% of package price
 
In case of premature termination by a participant during a course, nothing is returned. Further I reserve the right to cancel a course with insufficient number of participants in the short term, with all paid by registered persons are refunded in full. I recommend to close a travel cancellation insurance.

 
Insurance

The personal insurance protection is in the responsibility of the participants. The participant is also obliged and responsible for an adequate insurance cover as a mandatory and for the booked package valid accident and health insurance. Further I recommend to close a travel cancellation insurance and the membership of the Swiss Air Rescue REGA society as patrons, as this membership includes insurance coverage regarding rescue and recovery costs.

 
Legal Issues / Liability / Damages

As a international certified mountain guide, I guarantee you the greatest possible safety in the mountains. But as an outdoor activity taking place in the nature never can be excluded in spite of appropriate care and professionalism, all the risks. By booking you accept residual risks and dangers, and waive any claim for damages and other claims against the organizers (in this mountain guide Stefan Joller).

 

Program changes

As an outdoor activity, skiing and mountaineering are exposed to meteorological influences, what is on one hand part of the fascination of mountaineering, on the other hand entails short-term program changes. So I'm taking the right to make changes to such programs in appropriate circumstances, and I'm always trying to put together an adequate program. Any additional costs are for the full responsibility of the participants.

 

Jurisdiction

For all disputes exclusively Swiss courts have jurisdiction, regardless of the nationality of the participants as well as also of the place of incident. Jurisdiction is Luzern, Switzerland.